ISO 9001:2000 - A workbook for service organizations116 pages. Joint ITC/International Organization for Standardization (ISO) publication, presenting a set of questions, checklists and planning guides for streamlining the internal process of conformities to ISO 9001:2000 standard by professional ser-vice organizations in developing countries. Provides an overview of ISO 9001:2000 as an international quality management framework and focuses on internal decisions, discussions and planning needed in applying the ISO 9001:2000 concept and for creating the necessary quality management system in a small service organization. Appendices include a list of information sources on ISO quality management systems, tips for working with external consultants, a sample internal audit checklist for a "vertical" audit and sample questions to help staff prepare for an on-site external audit.To order online, visit ITC's e-shop at http://www.intracen.org/eshop